Frequently Asked Questions

Straight answers about pricing, WhatsApp, fees, accounting, and getting started. Can't find yours? Message us on WhatsApp and a real person will answer.

Pricing and billing

How much does Rongeka Africa cost?

Rongeka costs $0.50 per student per month after your free term. A school with 100 students pays $50 per month, and a school with 300 students pays $150 per month. Add-on modules are billed separately at their own monthly rates.

Is the free trial really free?

Yes. Every new school gets one complete school term free, with full platform access. There is no credit card, no demo call, and billing only starts if you choose to continue.

Are there setup fees or contracts?

No. There are no setup fees, no onboarding charges, and no lock-in contracts. You can stop at the end of any month.

What is included in the core platform?

Student records, enrollment and guardians, attendance with parent alerts, fees and invoicing, assessments and report cards, bulk WhatsApp and email messaging, student ID cards, and financial reports - all in the $0.50 per student price.

WhatsApp

Do parents and teachers need to download an app?

No. Parents, teachers, students, and drivers use Rongeka through WhatsApp. One Hi message and they are connected - no downloads, no passwords.

What can parents do on WhatsApp?

Check fee balances and invoices, receive attendance alerts, view results and report cards, and message the school directly.

What can teachers do on WhatsApp?

Mark attendance, view their classes and timetable, and access grades without opening a computer.

Getting started

How long does it take to set up?

Most schools are fully set up within one day. Import your student list, add staff, and configure classes and fee structures - Rongeka is cloud-based, so there is nothing to install.

Can we import our existing student records?

Yes. Student lists import in bulk from a spreadsheet, so you do not have to capture students one by one.

Which countries does Rongeka support?

Rongeka is built for Zimbabwean schools first and is used by schools in Zimbabwe, South Africa, Botswana, and Zambia.

Fees and payments

Can parents pay school fees with EcoCash?

Yes. Online payments are processed through Pesepay, so parents can pay with EcoCash or a bank card and the payment is receipted against the student account automatically. Ask us to switch online payments on for your school.

How do fee reminders work?

Rongeka sends automated payment reminders to guardians on WhatsApp and email on a schedule you control, and parents can check their balance themselves at any time.

Can Rongeka track arrears from previous terms?

Yes. Each student account keeps current-term fees and carried-over arrears separate, so you always know exactly who owes what.

Accounting and report cards

Can Rongeka replace Sage Pastel or QuickBooks?

Yes. The accounting add-on covers double-entry bookkeeping, trial balance, income statement, balance sheet, bank reconciliation, budgets, and year-end reports - with fee income posting into your books automatically.

Does Rongeka support ZIMSEC and Cambridge grading?

Yes. Grading scales are configurable to match ZIMSEC or Cambridge structures, and end-of-term report cards are delivered to parents on WhatsApp.

Data and security

Is our school data secure?

Rongeka runs in the cloud over encrypted connections, with role-based access so each staff member only sees what their role allows.

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